Politique de remboursement

Returns & Refunds

We want you to love what you ordered. If something isn't right, we're here to help.

Return window
You have 30 days from the date your order is delivered to request a return or a refund.

Damaged, faulty, wrong or not-as-described items
Email us within 30 days with your order number and a photo of the issue. We'll make it right with a full refund or a free replacement — for these cases you won't need to ship anything back.

Change of mind
If you simply change your mind, you can return items that are unworn, unwashed and in their original condition within 30 days. Email us first at support@inglowetrust.com and we'll send you return instructions and the return address. Return shipping for change-of-mind returns is paid by the customer.

Refunds
Once your return or claim is approved, your refund is issued to your original payment method within 5–10 business days. Depending on your bank, it can take a few extra days to appear on your statement.

Hygiene
For hygiene reasons we cannot accept change-of-mind returns on items that have been worn or washed. This does not affect your legal rights if an item is faulty or not as described.

How to start a return
Email support@inglowetrust.com with your order number (and a photo if the item is damaged or incorrect). We usually reply within 24–48 hours.